Making Her Mark

In recognition of International Women’s Day, which was celebrated on March 8, we wanted to turn our attention to one of OSI’s many talented and dedicated female employees. The following piece is a profile of human-resources director Angie Menéndez.

Angie Menéndez was born and raised in El Salvador, the small and picturesque country in Central America where OSI is based, and she is proud of it. The friendly, beautiful people; the fresh food; the mountains, beaches, and lakes—she cites all of these things and more when extolling the virtues of her homeland.

But Angie seems equally proud of OSI and what she and her co-workers have accomplished at the outsourcing company since she started there as a recruitment manager in late 2015. She helped build the recruiting department, which is twice as big as it was in ’15 and establish its protocols. This, and other accomplishments, earned her the human-resources director’s title, where she has a hand in several different departments. She explained her duties in a recent interview: keeping the employees engaged and making sure they enjoy their job, interacting with clients, and formulating strategies to keep the company moving forward.

“What I like most about my job is that I can be creative,” said Angie, who has a bachelor’s degree in business administration from the ESI School of Management. “When I interviewed at OSI, I told [President] Joel Ciniero that I wanted a job where I could make a difference and be remembered by my co-workers, where I could put my stamp on the company’s culture. I feel that I have been given the opportunity to do that here.”

When asked to name a highlight of her time at OSI, Angie elaborated on the imprint she hopes to leave on the company. “Organizational culture,” she said, without hesitation. “The fact that we do our jobs with love and respect for each other and that we love what we do. That is the mentality we have worked toward for the past several years, and we now have a team that is always moving in that direction.”

Angie, whose hobbies include hiking, working out and reading, added that OSI currently has a competitive but nurturing workplace. It’s not simply a call center, she said. It’s a genuine, healthy and family-like office environment.

Angie comes across as determined and grounded in the moment. But when asked to look ahead and share her goals for the next year and beyond at OSI, she offered a few thoughts.

“To continue to grow as an individual and as a company,” she said, “and to continue to improve all of the processes we have at OSI. But most importantly, I want to build a strong organizational culture based on the new needs created by the COVID-19 pandemic. It’s been a challenge, but it has taught us a lot. To create an environment with a strong organizational culture that can make us more competitive in our field and get us through any difficult situation—that’s really what I want to do.”