What we do
Specialized professionals are ready to tackle your core business needs. From finances to marketing and design, we can assist you with your KPO necessities.
Back office Outsourcing
OSI’s administrative personnel are skilled in their field and will handle your back-office operations with efficiency. Whether it’s data management or payment processing, OSI has you covered.
Your company benefits from having its outsourced operations handled by a nearby country. We are just a 2 hour flight away from many U.S cities.
Front Office Outsourcing
It’s important to take care of every point of contact with your clients. That’s why we assure you our agents are prepared to take care of your customers with professionalism and respect.
Knowledge Process Outsourcing
Your company’s finances are safe and updated by our team of Accounting Professionals. OSI will assist you with any financial procedures you require.
Our detailed oriented staff will aptly manage your invoices.
OSI assures your revenue and costs are under control.
Effective and professional collection services customized to your business.
Customer Billing Services
We provide high quality support in all your billing areas.
Focused • Trustworthy • Organized
We’ll handle your employees’ needs with delicacy and professionalism. Our Human Resources staff is ready to take care of your business and team.
It’s important to get new hires ready for your business since day one.
All your HR efforts are fruitless if you don’t have the right people in your team.
KPIs are vital to measure and analyze the results of your HR strategies.
Our HR team handles the onboarding process with delicacy and hospitality.
People oriented • Approachable • Organized
Our Technical Support professionals are analytical, tech savvy and resourceful. They’ll be the backbone of your technological structure, efficiently giving tech support or developing tech-related tasks for your business.
Network Operations Center
Your Network Operations Center is in good hands with our IT work force.
OSI’s IT experts will Secure & Protect Remotely your network
Leave your Network Engineering needs in the skilled hands of our IT engineers.
Help Desk Support
Your company gets 100% available tech support at a fast answer rate.
Analytical • Tech savvy • Resourceful
Our Sales Experts are driven and goals oriented. They will set appointments, generate leads and close sales for your business.
Appointment & Lead Generation
Let our Sales team generate qualified leads for you.
Our Sales Crew has the know-how and expertise needed to help win deals.
OSI assists you from order entry to processing and fulfillment.
Catalog Sales Support
You need a highly skilled team to follow and close your product catalogues leads.
Driven • Persuasive • Positive
Customer Service Outsourcing
Leave your customers in good hands with our Customer Service Representatives. They’ll make sure your client gets treated well, with a mindful, caring and thorough service.
Every business needs an excellent customer support to encourage loyalty.
Our Account Managers let you be at peace, knowing your business is in good hands.
Reduce churn with our team, and their win-back initiatives to retain customers.
OSI will design, gather and tabulate the data and insights from your clients.
Repectful • Mindful • Caring
Our Operations specialists are meticulous in their planning and diligent in their execution. Your business projects are in good, qualified and skilled hands with OSI.
High quality service, from initial planning to final implementation.
Complete events coordination services with high attention to detail.
New Customer Installation
OSI Helps your business facilitate the entire installation process.