What we do
Our specialized professionals are ready to tackle your core business needs. From finances to marketing and design, we can assist you with your KPO needs.
Back office Outsourcing
OSI’s administrative personnel are skilled in their field and will handle your back-office operations with efficiency. Whether it’s data management or payment processing, OSI has you covered.
Your company will benefit from having its outsourced operations handled in a nearby country. We are just two to three hours away via air from many U.S. cities.
Front Office Outsourcing
It’s important to take care of every point-of-contact with your clients. That’s why we assure you that our agents are prepared to take care of your customers with the professionalism and respect that they deserve.
Knowledge Process Outsourcing
Your company’s finances will be safe and up to date with our team of accounting professionals. OSI can assist you with any financial processes you may need.
Our detail-oriented staff will aptly manage your invoices.
We will assure that your revenues and costs are under control.
We offer effective and professional collection services customized to fit your business.
Customer Billing Services
We provide high-quality support in all your billing areas.
Focused • Trustworthy • Organized
We will professionally and delicately handle all your employees’ needs. Our human resources (HR) professionals are ready to take care of your people as you would want them taken care of.
It’s important to get new hires ready to work for your company from day one.
We understand that all your HR efforts are useless if you don’t have the right people on your team.
KPIs are vital to measure and analyze the results of your HR strategies.
Our HR team handles the onboarding process with sensitivity and hospitality.
People oriented • Approachable • Organized
Our information technology (IT) support professionals are analytical, tech savvy and resourceful. They will be the backbone of your IT structure, efficiently giving tech support and developing tech-related tasks for your business.
Network Operations Center
Your modern network operations center is manned by our well-trained and certified IT workforce.
Our IT experts will remotely secure and protect your network from any internal and external threats.
Leave your network engineering needs in the skilled hands of our sophisticated IT engineers.
Help Desk Support
Your company will receive high-quality tech support with a quick rate of turnaround.
Analytical • Tech savvy • Resourceful
Our team of sales experts are highly driven and goal oriented. They will generate leads, set appointments and close sales at a high rate for your business.
Appointment & Lead Generation
Let our sales team generate qualified leads for you.
Our sales team has the know-how and expertise needed to help secure deals.
We can assist you from order entry to processing and fulfillment.
Catalog Sales Support
We have a highly skilled team that will follow and close your product catalog leads.
Driven • Persuasive • Positive
Customer Service Outsourcing
Place your customers in good hands with our highly trained and empathetic customer service representatives. They will make sure your clients are treated well; with a mindful, caring and thorough service.
Every business needs an excellent customer support department that produces customer loyalty.
Our account managers will put you at peace knowing your business is in trusted hands.
Reduce turnover with our team and their “win-back” initiatives that increase customer retention.
We will design, gather and tabulate the data and insights that you value from your clients.
Repectful • Mindful • Caring
Our operations specialists are meticulous in their planning and diligent in their execution. Your business projects are in qualified and skilled hands with OSI.
You will receive high quality service from the initial planning to its final implementation.
Get complete event coordination services with extreme attention to detail.
New Customer Installation
We help your business through the entire installation process.